Frequently asked Questions
What types of reference photos are required for a custom portrait order? For family/child portraits, please select a high-quality, color photo that shows every person either full-length or from the waist up. Standing pose preferred. For home portraits, please select a high-quality photo that shows the house clearly and the specific features you would like included (ex: bicycle on the front lawn, Christmas lights, etc.).
Ideally, you'll provide reference photos that show the subject(s) to be illustrated in the preferred final pose/position/layout. If not, I can research supplementary reference photos for an additional fee of $30/subject.
Can you combine multiple photos? I can work from separate photos for facial expression, clothing choice, and hair styles, etc.
Can you look at my photos before I order a custom portrait? Absolutely! Just shoot me a message over on Etsy or send them to me via email here.
What size will my custom portrait be? 8x10 inches. If you’d prefer a different size, please let me know so that I can provide you with pricing info.
What is your turnaround time? 4 weeks
Can I rush my order? Rush orders are available in limited quantity and may be purchased in my shop along with your portrait order. Rush orders get you your first proof of your custom portrait in a shorter amount of time - revisions, printing, and/or shipping items will take additional time.
Is there a price difference between a digital download and a physical print? A digital download is an additional fee.
Custom Illustrations for Business
Can you create a custom illustration for my biz? Please email me here with more information about your custom illustration request including what you would like your illustration to look like (# of people, objects, colors) and your deadline and I will reply within 48 hours.
What’s your shipping method? The United States Post office First Class domestic delivery which takes 3+ days. If you upgrade to Express shipping at checkout, then your package will ship in 1-2 days via USPS Priority Mail Express (the expedited shipping option is only available for custom portrait orders).
When will my custom portrait ship? My average turnaround time for custom portraits is 4 weeks. I will send you a notification with tracking information when your order ships.
I placed my order and gave you the wrong shipping address. Can you fix it? If you provided the incorrect shipping address, please let me know as soon as possible. I can update the address before your order ships. If you inform me of your address error after your package has shipped, I will need to charge you the full shipping rate via PayPal before mailing your package again.
Lost, Damaged, or Stolen Packages I'm not responsible for lost, damaged, or stolen packages. Delayed scanning by USPS is beyond my control once the package leaves my premises. Please allow 48 hours for USPS to update their tracking.
What is your refund policy? Due to the unique nature of my artwork, I don't accept returns, exchanges, or cancellations. In the event that you have any issues with your order, please email me at firstname.lastname@example.org within 48 hours of delivery of your order.